How to reduce customer support costs?

A satisfied customer and employee are among the most important business goals of today. With the customer portal that is part of ZAIP.one, you can kill two birds with one stone. Your SAP Business One Cloud business may be extended to must-have feature of today within hours.

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Customers love self-service

Solving the customer's service request in the form of self-service becomes a matter of course and the first choice. According to publicly available information, up to 88% of consumers expect organizations to have an online self-service portal. According to other surveys, the self-service is a clear winner, whether it is searching for information through the FAQ, submitting a request for support or a change of service.

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Fewer requests to your support department

Subsequently, if the customer does not find an opportunity to solve their problem or request through the online self-service portal, he / she will contact the support department of the provider. Addressing a ticket has a major impact on support costs and can also have an enormous impact on customer experience. This already largely depends on the capabilities of the customer support department.

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We'll solve most routine operations

Thanks to the customer portal ZAIP.one you will not only manage user management to the customer. Operations such as creating a new user or editing an existing one are performed immediately, accurately and without any intervention by the support staff. Also an important operation is adding or removing tenant, respectively. access to FAQ / knowledge base all in one place.

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