FAQ

Our goal is to provide all the necessary information transparently to answer your questions to you, the SAP Business One Cloud partners and hosting providers.

So you can make the right decision. If you don’t find all the answers, check out the features page or contact us.

How do I get ZAIP.one?

ZAIP.one is provided as a service (SaaS), i.e. no complicated installation or high entry fees are required.

Does ZAIP.one support both SAP HANA and MS SQL?

Yes, SAP Business One Cloud with SAP HANA and MS SQL is supported.

Can I use ZAIP.one completely as a service including SAP Business One Cloud?
Yes, we also provide a comprehensive solution including SAP Business One Cloud. ZUTOM is the provider of SAP Business One Cloud since 2012 and is repeatedly certified as SAP Certified in Cloud and Infrastructure Operations. For more information, please contact us.
Can I use ZAIP.one with my own SAP Business One Cloud installation?

Yes, ZAIP.one can be integrated with your own SAP Business One Cloud installation. For more information, please contact us.

I have SAP Business One on-premise, can I use ZAIP.one?

ZAIP.one is designed exclusively for SAP Business One Cloud. If you are interested in using ZAIP.one, please contact your partner or contact us to recommend a suitable partner.

What do I need to start using ZAIP.one if I have my own SAP Business One Cloud installation?

At the beginning we will discuss the technical settings of your SAP Business One Cloud environment. Subsequently, the integration of ZAIP.one into the SAP Business One Cloud environment takes place. This entire process can be done within 1-2 weeks.

What do I need to start using ZAIP.one if I don't have my own SAP Business One Cloud and want to provide it to my customers?

Use SAP Business One Cloud as a service, including ZAIP.one features, is simple for a partner. Everything is ready and available within 2-3 days of signing the contract.

What is the price of ZAIP.one?

The price is according to the version, it depends if the SAP Business One Cloud is included or not, whether it is the operation of one partner or Multipartner version. For more information, please contact us.

Will ZAIP.one be compatible with my version of Cloud Control Center (CCC)?
Yes, immediately after the release of a new version of CCC is ZAIP.one tested and adjusted, if necessary.
What is the difference between ZAIP.one and SAP Business One Cloud Control Center?

CCC is primarily for SAP Business One Cloud technical management, while ZAIP.one provides a comprehensive business lifecycle over the SAP Business One Cloud. Also providing easy access and self-service to customers.

Replaces functionally ZAIP.one SAP Business One Cloud Control Center (CCC)?

ZAIP.one not replace CCC, systems complement each other.

Does ZAIP.one also support automated infrastructure management (such as server setup)?

Not at the moment, this functionality is being developed and will be available in the near future.

Does ZAIP.one include a billing service?

Not currently, ZAIP.one will prepare billing documents that are also available as CSVs for simple import, respectively API integration is possible. The billing functionality will be available in the future.

Is it possible to combine ZAIP.one for your own SAP Business One Cloud environment and complete SAP Business One Cloud as a service for single partner?

Yes, under one ZAIP.one interface, it is possible to manage two different systems, one in your own operation and the other supplied completely from the cloud.

Do you provide SAP Business One Cloud directly to end customers?

No, SAP Business One Cloud is provided to end customers exclusively by SAP Business One partners. We also provide ZAIP.one service to hosting service providers.